Returns & Exchanges

At 10karatgold, we want you to be completely satisfied with your purchase. If you are not happy with your fine jewelry, you may return or exchange eligible items within 30 days of delivery in their original, unworn condition.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely place your jewelry in its original 10karatgold packaging and include the printed return authorization form inside the box.

3

Ship Your Items

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality assurance team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing